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Ordering

What currency are your prices in?

We are based in sunny Singapore and all prices displayed are in SG Dollars (SGD).

How do I place my order?

  1. If you know what you're looking for, start shopping by selecting the product category links: e.g., Dresses, Skirts. If you have something in mind or are unsure where to start, you can enter a search term in the search box at the top of each page. You can also try searching a particular style you may like, e.g, cropped, sleeveless, pleated, etc.
  2. Once you have found an item you want to buy, select your size and colour and click on the 'ADD TO CART' button.
  3. You can then either continue shopping, or review the items in your shopping cart by clicking on cart symbol at the top of the page.
  4. If you're happy with the items in your shopping bag, simply click 'CHECKOUT' to complete your order.

What payment methods do you accept?

At Qlothè, you can make payment in a secure environment via the following methods:

  1. Paypal: Payment via your personal PayPal Account (PayPal account is required)
  2. Debit / Credit Card: via PayPal Express Checkout, we accept all major debit/credit cards – MasterCard, Visa, American Express, Discover, JCB, Diner’s, you name it (no PayPal account is required)

Why has my payment been declined?

All credit/debit cardholders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card does not, for any reason, authorize payment then you will be notified of this immediately at the checkout. We will not be able to process any order(s) if the payment is declined or has not been verified by Qlothè.

To ensure a successful payment, we recommend the following:

  1. Ensure that the details of your payment method are entered correctly. This could include your billing address, card expiry date or CVV number.
  2. If your payment method has been declined by the card issuer, it is best to contact them for the full details as we will not be provided the information because of their privacy policies.

What if I need to change or cancel my order(s)?

We’d love to help but we’re afraid we will not be able to make changes to your order once it has been submitted. That’s because our customer service staff processes your orders almost as soon as they are placed. Yep, that’s how efficient they are.

What’s the status of my order(s)?

As soon you place an order, an order confirmation email will be sent to your email address entered in your order.

Following that, you may check the status of your order by clicking on the “Account” link at the top right corner of each page. From there, you may navigate to the “Order History” page by clicking on the “Order History” link on your Account Dashboard. Please note that your order history is only stored when you have registered an account with Qlothè.

The order history of all your orders are stored in your account. This includes all messages that have been sent from our system to your email inbox.

What if something I ordered arrived with defect(s) or are incorrect/missing?

We’re really sorry to hear that! While we strive to ensure we get your orders right, we do occasionally make mistakes. If the item you received is not what you originally ordered or is damaged in any way, please initiate a returns process based on the following instructions:

  1. Ensure that the items are in original condition (unwashed, unworn, and with the tags attached) with the original invoice.
  2. Initiate a returns process with us by clicking on ACCOUNT > ORDER HISTORY > ORDER REFERENCE > Enter your return reason / return code > Make a return
  3. IMPORTANT - Indicate that you would like to exchange for a different size or a non-defective item in the Return Reasons field.

Once verified, we will proceed to initiate an exchange for the correct item. In the unfortunate event that the correct item is out of stock, you will be issued a full refund in the form of store credits. 

For more details on how we handle all such returns and exchanges, please refer to our Returns and Exchanges Policy

How much duties and/or taxes will I have to pay?

If you are ordering from Singapore (hey you!), the prices that you see on our site are final (excluding any relevant delivery/shipping fees). 

If you are shipping internationally, we currently ship all our items Delivery Duty Unpaid (DDU). This means that once your order is shipped, the carrier will bill you to pay all import duties, customs and local sales taxes levied by the country that you are shipping to.

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